Downloads & guides
Read the online guides, download the quick start guide or access the software available to your account.
Open the knowledge overviewSupportA clear answer.
A clear answer.
A next step.
From your first screen to a new integration: find practical guidance or ask a question about your installation.
Help with your own installation
Open a support request in My One-Home. Include the version, the message and what you were trying to do.
Go to My One-HomeStill exploring?
Do you not have an installation yet, or want to know whether One-Home is right for you? Ask your question through the contact form.
Ask your questionFrequently asked questions
How can we help?
Practical answers to questions about setup, access and use.
More questions & answersWhere do I open my own home?
Open your Core's local address using /app/. The correct address is listed in your installation details. The website and My One-Home serve a different purpose from your local Core.
Can I control several lights at once?
Yes, through light groups. Go to Rooms → Light groups. An administrator can create and edit groups. Read the guide.
Can each tablet have a different layout?
Yes. Screen preferences are specific to each browser and device. Choose a theme, start page and display mode in Settings. View the steps.
Why can I not see a software download?
A suitable Stable release must have been published and your account must have an update entitlement. My One-Home shows which downloads are available.
How do I connect Philips Hue?
Use One-Links → Philips Hue → Connect Bridge. The Bridge and Core must be reachable on the same local network. Follow the connection guide.
What information helps with a support question?
Include your Core version, the device or screen, the error message and the time. Do not share passwords, recovery codes, secret keys or configuration files containing secrets.